Crazy good service so far. After our air conditioner contractor gave up on a new system he installed 11 months prior, Service Genius rocked it. First, they confirm the appointment. Then they show up the next day. Turns out our power is out. Sorry! No problem, another appointment set the following day first thing in the morning and they show up. They diagnosed a pretty challenging issue. First, the system was fine, it was the communications between my zone system and the air conditioner control. It took Robert 2 hours to figure out what was going on. How much? Just the normal price for diagnosis, 79 dollars. Robert was articulate, kind, easy, and he was clean, put booties on when he came into the house, he was detailed and super honest. They are like a breath of fresh (cold) air. Now they are working with Honeywell to see how to get the zoning and the new air system to communicate. Technical issues are not a problem, patience and great follow through. Thank you Robert.
- Stan K.
They were first-class from beginning to end!
This company could not have been better. They were first-class from beginning to end. Kept me updated on my techs arrival time, and called the night before to reconfirm. My tech Jose was so professional and so good. Showed me what he was going to do. Covered his shoes before coming into the house. Just first class from beginning to end. I will definitely be telling my friends
- Layne B.
Service Genius was an excellent choice!
Service Genius was an excellent choice for the replacement of my AC system. Their technicians were professional, arrived on time, and followed all the COVID-19 safety protocols while they were working in my home. They answered all my questions and when they left you wouldn't even know they had been there except for the nice cold air that was coming out of my vents. When the state inspector came to check the system he commented on how good of a job they did. I would not hesitate to recommend or use them again.
- Hans G
The service here is very welcoming and friendly, yet very professional!
Called in for a heater repair and the quality was outstanding! The service here is very welcoming and friendly, yet very professional. I spoke with Erika who was super clever and scheduled me instantly with no hesitation. The tech that she sent was Eduardo and he was very professional. I will definitely recommend this company to all my family and friends, especially for those looking around for exceptional HVAC services!!
- Anthony C.
The repairmen were knowledgeable, efficient, lean, and experienced.
The repairmen were knowledgeable, efficient, lean, and experienced. They explained clearly what the problem was and what they were going to do to correct it. The work was completed and now my heater is efficient and runs better than it did. I wish to extend my thanks and gratitude to Cirilo Ramos, Walter Martinez, and Jose Estrada for the great work they did. Sincerely Rafe.
- Rafe A.
We had a good experience and we would recommend their service!
Our heater stopped working in the middle of cold season. Eduardo came and changed some parts and fixed it in couple of hours, even he had run and bought the spare parts miles away. He was respectful, knowledgeable, clean, with a mask and his shoe covers, so it made us feel safe during Covid time. He explained in detail what was needed to be done to fix and keep our equipment running for longer. We had a good experience and we would recommend their service.
- Neda G.
Service Genius went far and beyond my expectations!
Service Genius went far and beyond my expectations. Professional and courteous. The service technician went far and beyond my expectations. He made certain I had no questions or concerns before he left for the day. The job site was cleaned up before they were finished
- Jacqueline R.
Best A/C and Heating company around!
Best A/C and Heating company around! Quality workmanship and great pricing. These people know their business and are enthusiastic about what they do. Really appreciate it when I find a business like this. I will happily recommend them to anyone I know. Thank you!
Couldn’t have had better service!
Lucas did a great job from beginning to end. Looked at our system and explained what was needed. Then let us know what was recommended to do now and what could wait. Couldn’t have had better service. I also got updated before and after the services were performed. Would definitely recommend it to everyone and will continue to use Service Genius.
- Daniela G.
I have been using Service Genius for several years now!
I have been using Service Genius for several years now and have recommended them to several friends who have had great results as well. They came and replaced all of my old ducting and added a return air vent. From start to finish everyone from their office to the installers was professional and friendly and was done at a reasonable price and in a timely manner. I am on their semi-annual maintenance program which keeps everything running well. I would definitely refer them to anyone looking to add, repair, or update their A/C & heating system. Thank you!
- Cathy E.
These guys were freaking fantastic!!
These guys were freaking fantastic!! They were on time, they were spotless and they knew what they were doing!! They found a couple of minor things that didn’t look right and fixed those too for a very reasonable price. This is an honest company with honest employees working for them. Hard to find in this day and age!! I’m keeping them.
- Eric E.
Look forward to using them again for my servicing needs.
I used Service Genius twice and they were awesome both times with servicing my units. They were thorough and explain all services performed. My most recent experience with Luis was awesome. He did a tube up in my AC/heating unit. Good safety precautions were taken since he wore a mask and shoe covers while in the house. He was very informative with what he did and what he would recommend going forward. Look forward to using them again for my servicing needs.
- Art V.
I’ll be using Service Genius for all my future heating and air conditioning needs.
I really liked the idea that an email was sent with a picture of the technician. Everything William did was Covid responsible. It's that time of the year where I wanted everything checked out to make sure it was in good working condition. William was very knowledgeable and explained exactly what he was doing and what might need to be followed up with in the future. He was very personable and I'd definitely ask for him again. I'll be using Service Genius for all my future heating and air conditioning needs.
- Beverly M.
I highly recommend them!
I have used this company many times. The service person Eduardo is always the person that they send. He is a true pro and I like it that they send the same person as you develop rapport with them. He is always on time, thorough, honest, not always trying to sell me something I do not need. Sends pics of the work done and what is of concern. I highly recommend them!
- Jane W.
I am astonished by the professionalism of Luis and Service Genius team!
I am astonished by the professionalism of Luis and Service Genius team. Text updates, a pdf summary post-visit WITH pictures of the before and after for my records, and absolute transparency in the repair and maintenance process and pricing. I really feel like they go the extra mile to build trust and it works! I absolutely recommend them.
- Stacy K.
Amazing company! Make sure you look for William Monk (owner) he is the best! Honest and trustworthy and he always makes sure to tell you what is going on before he does the job! Keep up the good work!!! Highly recommended!!!
- Adriana S.
These people are hardworking, highly trained, and very efficient!
These people are hardworking, highly trained, and very efficient! Found out there's a leak in our AC duct and they fix it within a day! I called them Sunday (yes Sunday!) and early morning Monday they were at my door! The whole transaction went smooth and communication is excellent! I don't really give reviews but I do think they deserve one! Great job service genius!
- Nadine R.
Very courteous and professional.
The technician that was sent to my home, Lucas Ramalho, was right on time. I was very happy with the level of service Lucas provided. Very courteous and professional. I was actually surprised by how thorough his work was. He took photos of all areas of concern, then went over suggestions I might consider to remediate those issues. He was very careful to wear masks and shoe coverings and abide by covid guidelines. Just very pleased and would definitely recommend Service Genius and Lucas!